DATA PROTECTION DIRECTIVE
In “LORO PARQUE, FUNDACIÓN” we permanently work on the privacy
regarding the treatment of your personal data, constantly updating our data
protection directive to inform as per the following paragraphs of the
manner how we have to collect, make use of and save all data of the persons
who contact us through any medium:
I.- Responsible person of treatment
II.- Purposes of data treatment
III.- Storage period of your personal data
IV.- What is the legitimation for the treatment of your personal data?
V.- Who can access to your personal data?
VI.- What are your rights as user?
VII.- Third party data
VIII.- From which age on is the user able to access to our products and
IX.- Introduced security measures
I.- RESPONSIBLE PERSON OF TREATMENT
The interested person (user), who provides “LORO PARQUE, FUNDACIÓN” personal
data through social networks or online platforms, is informed, that the
responsible person of the treatment of provided, personal data will be:
“LORO PARQUE, FUNDACIÓN” with the tax number G38361903 located in Avenida Loro
Parque, s/n, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Telephone
922373841 and e-mail lpf@loroparque-fundación.org.
As responsible person of the data treatment, “LORO PARQUE, FUNDACIÓN” will explicitly
ask the user for an agreement in accordance with this data protection
In case of doubt regarding the data security, the user can contact “LORO PARQUE, FUNDACIÓN” and will be attended promptly.
II.- PURPOSES OF DATA TREATMENT
Dependent on the reason for contacting us, “LORO PARQUE, FUNDACIÓN” will make use
of the treatment of the provided data for the following objectives or
– To manage purchases and requestes made by the user on our webpages
– To contact the user to attend to his requests, proposals or questions
– To inform the user of services, promotions, news and products, which are
managed by “LORO PARQUE, FUNDACIÓN”, preferably by commercial information sent
to the email address given by the user
– To control and manage the customer base, to attend to service requests
and to deal with its invoicing and incoming payment
– To perform promotions including the dispatch of commercial communication
of partner companies of “LORO PARQUE, FUNDACIÓN” to the email address provided
by the user, which are exclusively related to
leisure activities, tourism and enjoyment of theme parks
– To let the user participate in promotions like games, contests and
executed competitions on our webpage
– If necessary, to create a profile of the user, that allows a better
relation between “LORO PARQUE, FUNDACIÓN” and the user to be able to optimize
possible offers regarding our products and services
– Obtaining curriculums vitae
regarding the selection of staff
III.- STORAGE PERIOD OF YOUR PERSONAL DATA
The personal data of the user will be saved by “LORO PARQUE, FUNDACIÓN” for the
time period permitted by law regarding to the reason for which we received
the data from the user.
The received data for promotions will be saved for a period of two years
except the user revokes his given permission.
For the purpose of invoicing and incoming payment of services the data will
optionally be saved for the period of the validity of the contractual
relationship with a storage period stipulated by law and which results from
the applications and until it is ensured, that the limitation period of the
hypothetical complaint of the contractual obligations of “LORO PARQUE, FUNDACIÓN” has expired.
The received data for the administration of requests and proposals will be
saved for the maximum period of one year.
The obtained data for the reason of the participation in promotions as
games, competitions and contests will be saved for the duration of the
activities that means until the actual expiration as per the conditions of
participation and until the end of the purposes of the users’
The data provided for the commercial communication and profiles will be
saved by “LORO PARQUE, FUNDACIÓN” and do not have a maximum time limit of
utilization, except of the explicit demonstration of the user to delete
Data corresponding to
are stored during the period of selection and for another year.
IV.- WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR PERSONAL DATA?
The personal data provided by the user does have the final objective, that
“LORO PARQUE, FUNDACIÓN” can supply offered services as well as, if you agree,
that “LORO PARQUE, FUNDACIÓN” furthermore as growing company can obtain its
legal claim, which is bound by its customers and would like to offer new
services and products.
V.- WHO CAN ACCESS TO YOUR PERSONAL DATA?
The personal data can be transferred to companies which cooperate with
“LORO PARQUE, FUNDACIÓN” as mentioned before on request of the company and with
the following agreement of the user.
“LORO PARQUE, FUNDACIÓN” can perform transfers or communications of personal
data to satisfy its obligations with authorities in compliance with the
valid legal regulations whenever it has formally been demanded by them. It
will be performed the same way whenever it has been demanded by state
security agencies and forces and by legal authorities exercising its
VI.- WHAT ARE YOUR RIGHTS AS USER?
Each user has the right to determine the access rights, corrections,
contradictions, deletion, transferability and restriction of the treatment of his
The user can also reject the automatic treatment of the personal data
collected by “LORO PARQUE, FUNDACIÓN”.
The rights of users can be enforced through the contact means released in
If the user does not agree with the treatment of the data, “LORO PARQUE, FUNDACIÓN” enables him to exercise his rights with the complaint with the
Spanish authority for data protection and all other responsible control
The user can exercise the mentioned rights or revoke the agreement of data
treatment given to “LORO PARQUE, FUNDACIÓN” or send any clarification query to
the company by mail lpf@loroparque-fundación.org. In this case
the user has to certify that he is the owner of the data he would like to
enforce his rights.
VII.- THIRD PARTY DATA
Regarding obtained personal data of third parties – different from the user
– you will be previously informed of the content of article 14 of the
General Data Protection Clause.
VIII- FROM WHICH AGE ON IS THE USER ABLE TO ACCESS TO OUR PRODUCTS AND
Normally and in accordance with article 8 of the new data protection clause
(applying article 6 paragraph 1a) the treatment of personal data of a child
will legally not be considered regarding a direct offer of services of the
information society, if the child is not at least 16 years old. If the
child is younger than 16 years, the data will only be considered legally,
if it has given an approval or the parental permission exists or the
guardianship has provided permission – then only valid for the
corresponding approved remedies.
IX.- INTRODUCED SECURITY MEASURES
“LORO PARQUE, FUNDACIÓN” – bound by the legal obligations stipulated in the area
of personal data – has decided and will decide how many control measures
are necessary to try to prevent, that the data provided by the user can be
changed and/or suffer unauthorized access. For this purpose “LORO PARQUE, FUNDACIÓN” reserves operational, technical and organizational security measures
to guarantee the security of the users’ personal data in accordance with
the applicable right.
“LORO PARQUE, FUNDACIÓN” informs the user that with accessing the webpage
cookies can be sent to his computer in the described procedure as per the
guidelines of the cookies compiled in the conditions of use on the